Customer Service & Support

If you ever have any questions for us, answers are only a phone call or an email away. We have a network of dedicated professionals comprised of specialists well versed on all aspects of our products and services. It’s the kind of support you can expect as a valued customer whenever any questions come up.

Sales Support

Please use the following contact information if you have general questions regarding product features and any other questions or comments regarding the sale of our commercial products.

Domestic (U.S. and Canada):
commercialsales@lifefitness.com

Military and Federal Government (U.S. Only):
militarysales@lifefitness.com

Outside the U.S. and Canada:
For commercial product sales information outside of the US/Canada, click here to locate the nearest international Life Fitness subsidiary or distributor.

Technical Product Support

Please use the following contact information for troubleshooting advice if your commercial equipment is not working properly.

Telephone: 800-351-3737 (available M-F, 8 a.m. to 5 p.m. CST)

Fax: 800-216-8893

When contacting Life Fitness, please provide the following information:

Facility Name/Contact Person Name

Day and Evening Telephone Numbers

Product Model(s)

Product Serial Number(s)

Domestic (U.S. and Canada):
customersupport@lifefitness.com

Military and Federal Government (U.S. Only):
militaryservice@lifefitness.com

Outside the U.S. and Canada:
For commercial product service assistance outside of the US/Canada, click here to locate the nearest international Life Fitness subsidiary or distributor.

FAQs

Check here for answers to some frequently asked questions. Click Here

Product Manuals

Many of our most current service manuals and operation manuals are accessible online. Click Here

Maintenance Tips

Obtain useful information and general maintenance advice on how to keep your fitness facility’s equipment running smoothly. Click Here

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